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You

What does the Q3 report say about churn in the enterprise segment?

NoteForge

Enterprise churn dropped from 4.2% to 2.8% in Q3, driven by the new onboarding flow launched in July. The report attributes 60% of the improvement to the dedicated CSM pilot program.

Q3-2024-Report.pdf · page 14 — "Enterprise segment retention improved significantly..."

You

Which customers were part of that CSM pilot?

NoteForge

The pilot included Meridian Health, Coldwell Partners, and TrueNorth Financial. All three renewed within 30 days of the pilot conclusion.

CSM-Pilot-Notes.docx · "Pilot cohort: Meridian, Coldwell, TrueNorth..."

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